Refund Policy

At K9 Nose Time, we want you and your dog to be delighted with every purchase. If you’re not completely satisfied, we’re here to help.

1. Refunds accepted
   Items may be refunded within 14 days of the delivery date.

2. Condition of items
   Items must be in unused condition, in the original packaging, with all tags and accessories intact.

3. Exclusions
   Refunds do not apply to:

   • Custom or personalised items

   • Items marked as final sale

   • Products that show signs of wear, use or damage (beyond original shipping condition)

4. Refund process

   • Contact us at Gabbi@k9nosetime.com.au with your order number and reason for refund.

   • Once approved, please ship the item back to the address provided.

   • You cover the return shipping cost, unless the item is faulty or we made an error.

5. Faulty items or wrong item shipped
   If the item you receive is faulty or we’ve sent the wrong item, we’ll organise a full refund.

6. Shipping & timing
   Items must be shipped back within 7 days of refund approval. We’ll process your refund within 5 business days of receiving the item.

Need help?

Contact us at {Gabbi@k9nosetime.com.au} for questions related to refunds and returns.